FAQ

FAQ

This is dependent on your ability to quickly provide all the required verification’s and related documents to the Intake Specialist, as well as the engagement of your landlord and/or utility company in the process.
The payment will be made directly to the landlord in accordance with guidance from the U.S. Department of the Treasury. In the event that the landlord does not respond to the ERA Program for the Emergency Rental Assistance Program assisting you within 21 days, we will work to provide an alternative solution.
The payment will be made directly to the utility and/or energy company in accordance with guidance from the U.S. Department of the Treasury. In the event that the utility and/or energy company does not respond to the nonprofit organization assisting you within 21 days, we will work to provide an alternative solution.
The Emergency Rental Assistance Program will be able to cover all rental arrears and past due utilities and home energy costs up to a maximum of $10,000. As such, the total assistance received will be equal to your arrears and past due invoices. Rental arrears and past due utilities can only be covered if they were accrued after March 13, 2020, the date of the emergency declaration pursuant to section 501(b) of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5191(b).
Any adult that is listed on the lease/rental agreement can submit the application for rental assistance on behalf of the household. Your household should only submit one application. Information provided in your application should be reflective of the circumstances of all the persons in your household.
Telling your landlord that you have applied for the Emergency Rental Assistance Program can help facilitate the process and expedite timelines, as providers will be reaching out to them too.
In certain cases, one or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability, which may include a past due utility or rent notice or eviction notice,unsafe or unhealthy living conditions, or any other evidence of risk, as determined by the ERA program will be taken into consideration. If it is determined that the presence of unsafe or unhealthy living conditions that resulted from the COVID-19 crises, the Intake Specialist will work with that household for additional services and or assistance to provide healthy and safe living conditions.